Support Engineer 1: Atlassian Hiring 2026:Atlassian is hiring a Support Engineer 1 for its Loom team, offering an exciting opportunity for professionals with 1 to 6 years of customer-facing or technical support experience. This role is ideal for candidates who enjoy problem-solving, troubleshooting cloud-based products, and delivering exceptional customer experiences.
The position is based in Bangalore and involves supporting Atlassian’s cloud customers through email and chat channels, with rotational weekend shifts. Interested and eligible candidates can read the complete job details below.
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About Company – Atlassian
Atlassian is a leading global software company known for building collaboration and productivity tools used by millions of teams worldwide. Products such as Jira, Confluence, Bitbucket, Trello, and Loom help organizations plan, track, and deliver work more effectively.
Founded in Australia, Atlassian operates with a strong remote-first and people-centric culture, guided by its core values: Open company, no bullshit; Build with heart and balance; Play, as a team; Be the change you seek.
Atlassian places a strong emphasis on learning, inclusivity, innovation, and customer trust, making it an excellent place to grow a long-term career in technology and customer support.
About Loom
Loom, an Atlassian company, is a popular video messaging platform that enables teams to communicate faster through short, shareable videos. Used by individuals, startups, and enterprises, Loom plays a critical role in modern asynchronous communication.
As part of the Loom support team, you will help customers maximize value from the product while resolving technical and configuration issues efficiently.
Position Overview
Atlassian is seeking a Support Engineer 1 – Loom to join its technical support organization. This role focuses on resolving customer issues, troubleshooting cloud-based systems, and ensuring a seamless support experience.
The position requires flexibility to work fixed shifts including weekend rotations, and the ability to pivot between support channels such as email and chat based on business needs.
Job Details of Atlassian Hiring
| Particulars | Details |
|---|---|
| Company | Atlassian |
| Role | Support Engineer 1 – Loom |
| Industry Type | IT Services & Consulting |
| Department | Engineering – Hardware & Networks |
| Employment Type | Full Time, Permanent |
| Experience Required | 1 – 6 Years |
| Job Location | Bangalore |
| Salary | Not Disclosed |
| Role Category | IT Network |
| Support Channels | Email / Chat |
| Shift | Rotational (Weekend coverage required) |
Role Description
As a Support Engineer 1, you will be responsible for assisting customers with configuration issues, technical questions, and troubleshooting challenges related to Atlassian Cloud products, primarily Loom.
You will act as a trusted technical advisor, ensuring customers receive timely, accurate, and empathetic support. The role requires strong troubleshooting skills, a logical problem-solving approach, and the ability to perform well in high-pressure or ambiguous situations.
Key Responsibilities
- Resolve customer-reported configuration and technical issues via email and chat
- Ensure all support interactions follow defined processes, SLAs, and quality standards
- Deliver a consistently positive customer experience aligned with Atlassian’s values
- Understand customer use cases to diagnose problems effectively
- Troubleshoot product behavior and identify potential bugs
- Develop and implement temporary workarounds for known issues
- Collaborate with internal teams to escalate and track complex issues
- Contribute to internal and external Knowledge Base articles
- Maintain and update Standard Operating Procedures (SOPs)
- Support customers across global time zones, including weekend rotations
Required Skills and Technical Knowledge
Candidates should have 1+ years of customer-facing or technical support experience and a strong foundation in the following areas:
Cloud and Web Technologies
- Understanding of IaaS, PaaS, and SaaS concepts
- Familiarity with AWS services, particularly Amazon S3
- Knowledge of web technologies and browser behavior
Troubleshooting and Debugging
- Hands-on experience using browser DevTools
- Ability to analyze HAR files, caches, cookies, and security settings
- Logical and structured approach to troubleshooting
Networking and DNS
- Understanding of DNS record types such as A, CNAME, TXT
- Ability to apply networking concepts to debug real-world issues
Email & Communication Protocols
- Basic understanding of email protocols such as SMTP, POP, and IMAP
Nice-to-Have Skills
- Experience working with Identity Providers (IdP) and Service Provider (SP) architectures
- Hands-on experience debugging SSO (Single Sign-On) issues
- Exposure to cloud security concepts
- Experience collaborating with distributed or global teams
Soft Skills and Mindset
Atlassian is looking for individuals who demonstrate:
- A strong customer-centric mindset
- Excellent written and verbal communication skills in English
- Strong interpersonal and customer service skills
- Ability to remain calm and effective in high-stress or ambiguous situations
- Curiosity, resilience, and a strong growth mindset
- Willingness to continuously learn new technologies
- Team-oriented attitude aligned with Atlassian’s core values
Eligibility & Important Notes
- Minimum 1 year of customer or technical support experience required
- Candidates must be flexible to work weekend shifts on a rotational basis
- Willingness to pivot between support channels (email/chat) as required
- Experience in cloud-based products or SaaS support is highly preferred
- Early applicants may receive preference due to limited openings
Benefits of Working at Atlassian
- Opportunity to work with globally used cloud products
- Inclusive, values-driven work culture
- Exposure to modern cloud, networking, and SaaS technologies
- Strong focus on learning, career growth, and internal mobility
- Collaboration with talented teams across multiple geographies
- Competitive compensation and benefits (as per company policy)
How to Apply
- Visit the official Atlassian careers page
- Search for Support Engineer 1 – Loom
- Click on Apply on company site
- Log in or create an Atlassian careers account
- Submit your updated resume
- Track application status through the portal
| Apply Link | Apply here |
| Join here | |
| Telegram | Join here |
Disclaimer
The job information provided above is for informational purposes only. All recruitment decisions are made solely by Atlassian as per their official hiring policies.
We do not charge any fees for sharing job updates and are not responsible for the selection process. Candidates are advised to verify details from the official Atlassian website before applying.
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