Walmart Off Campus Drive : Walmart is conducting an off campus drive in 2026, offering an excellent opportunity to join as a Senior Resolution Coordinator role under Customer Care operations. Candidates with 1 to 5 years of customer service experience and strong communication skills can apply for this position. Interested and eligible candidates can read the complete details below.
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About Company – Walmart Off Campus Drive
Walmart Inc. is one of the world’s largest retail corporations, serving millions of customers globally. With operations in multiple countries, Walmart focuses on delivering seamless customer experiences through innovation, technology, and people-centric services.
Walmart Global Tech supports this vision by bringing together technology professionals and service teams who work on large-scale systems and customer engagement solutions. The organization strongly emphasizes employee growth, inclusion, and long-term career development.
Position Overview of Hiring Drive
Walmart is hiring Senior Resolution Coordinators to join its Customer Care / Contact Center team based in Bangalore. This role involves handling customer interactions through calls, chats, and emails while ensuring service quality, compliance, and customer satisfaction.
The position is suitable for professionals who are customer-focused, adaptable, and comfortable working in a high-volume support environment aligned with US business hours.
Job Details of Walmart Off Campus Drive
| Particulars | Details |
|---|---|
| Company | Walmart |
| Role | Senior Resolution Coordinator |
| Industry Type | Retail |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
| Experience Required | 1 to 5 Years |
| Job Location | Bangalore |
| Education Qualification | Any Graduate |
| Role Category | Voice / Blended |
| Key Skills | Customer Service, Ticketing, Complaints Handling, Communication |
Role Description
As a Senior Resolution Coordinator, you will support customers, stores, and internal associates by resolving queries accurately and efficiently. The role requires managing a high volume of interactions across multiple channels while navigating different systems.
This position demands strong judgment, problem-solving skills, and the ability to maintain professionalism under pressure. Associates are expected to meet service-level expectations while delivering a positive customer experience.
Key Responsibilities
- Handle the customer queries via phone, chat, and email
- Resolve customer issues by navigating multiple systems efficiently
- Review and process customer concerns with accuracy and urgency
- Maintain compliance with quality standards and SLAs
- Communicate in a professional and conversational manner
- Ensure customer satisfaction by using available tools and resources
- Support team goals in a fast-paced, metrics-driven environment
- Demonstrate punctuality, reliability, and integrity in daily operations.
Required Skills
- Excellent verbal and written communication skills
- Ability to manage multiple tasks simultaneously
- Strong customer-focused mindset with high attention to detail
- Ability to work independent and in a team also
- Problem-solving skills with sound decision-making ability
- Comfortable working in rotational shifts and night shifts
- Minimum typing speed of 25 WPM
- Basic proficiency in Microsoft Outlook and Word
Eligibility & Important Notes
- Candidates must have 1–5 years of customer service experience
- Open to graduates from any discipline
- Flexible to work in a 24/7 work environment
- Willingness to work US shift hours or permanent night shifts
- Successful completion of mandatory training is required
- Early applicants may receive preference
Benefits Offered
- Performance-based incentive awards
- Health insurance and wellness benefits
- Maternity and parental leave
- Paid time off (PTO)
- Career growth and internal mobility opportunities
- Inclusive and people-focused work culture
How to Apply
- Click on the Apply Link provided below
- Login or register on the job portal
- Carefully read the job description
- Fill in all required details
- Review your application
- Submit the application
Apply Links
| Apply Link | Click to apply |
| Join Whatsapp | Click to Join |
| Join Telegram | Click to Join |
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